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Elite — Planext OS SaaS Tier

Planext OS · Tier 4 · Top of Stack

Elite — your category, your brand, your infrastructure

For multi-location operators, franchisors, and roll-up acquirers who need the platform to disappear behind their own brand. Full white-label, dedicated voice agent persona, custom integrations included, and a custom AI agent build delivered annually.

CustomStarting at $2,997 CAD / month

+ $4,997 CAD setup · Quote-driven · Multi-year terms available

Book an Elite consultation Compare all SaaS tiers

Elite engagements start with a 60-min consultation with our leadership. Pricing reflects your portfolio scale, white-label scope, and integration depth.

Who Elite is for

Elite is the tier where Planext OS becomes infrastructure — not a tool. You’re either operating a portfolio, or you’re operating at a scale where every aspect of the platform needs to feel like yours.

You’re a fit if

  • You’re a multi-location operator running 3+ branches/clinics/offices/territories
  • You’re a franchisor providing infrastructure to franchisees you bill per-month
  • You’re a roll-up acquirer integrating multiple brands into one operations stack
  • You’re a category leader where the platform appearing branded as anything but yours is unacceptable
  • You have proprietary workflows or industry-specific integrations off-the-shelf can’t reach
  • You require named-account support, a quarterly executive cadence, and a 4-hour SLA
  • You’re in a regulated industry needing compliance documentation (PIPEDA, HIPAA, SOC 2 alignment)

You should look elsewhere if

  • You’re a single-location, single-brand operator — Pro is the right tier
  • You don’t need white-label and you don’t need custom integrations — Pro saves you ~$2,000/mo
  • Your need is primarily a one-shot custom AI agent, not a platform — see AI Packages Bespoke
  • You want infrastructure-as-code with full DevOps control — Elite is managed, not self-hosted

What you get on top of everything in Pro

$15K+
Custom AI agent build, included annually
2
Custom integrations included annually
3
Distinct brand profiles in one account
20
Canadian local phone numbers
50
Sub-users included
4-hour
Priority support SLA

What ships in the box

Everything in Pro, plus the additions below — every Elite engagement is configured to your specific portfolio, brand, and compliance posture.

Full white-labelCustom domain, custom mobile app shell, custom email-from authentication, no Planext branding on customer-facing surfaces.
Dedicated Autonomous Voice Agent personaCustom voice profile, prompt-engineered to your brand voice, trained on your call transcripts.
Custom AI agent build, included annuallyOne scoped engagement per contract year — typically valued at $15K+ standalone.
Two custom integrations included annuallyProprietary EHR, ERP, MLS, accounting platform, ledger software, etc.
Multi-brand / sub-brand architectureUp to 3 distinct brand profiles within one account with independent visual identity.
Multi-location / multi-tenant rollup reportingFranchisor-grade visibility across the entire portfolio.
Compliance-aligned configurationPIPEDA, HIPAA-aligned, SOC 2-aligned configuration documentation provided.
20 Canadian local phone numbersMultiple area codes, multiple brands, dedicated SIP routing.
Optional ad-spend tracking & reportingConnected Google/Meta ads with attribution back to closed revenue.
50 sub-users includedAbove 50 quotes at enterprise rates.
Dedicated account managerNamed human, not a queue. Owns your account end-to-end.
Quarterly executive reviewStrategy session with Planext leadership, not just a metrics dump.
4-hour priority support SLABusiness-day response within 4 hours, dedicated Slack/Teams channel.
Done-for-you ad management (optional)Google, Meta, LinkedIn — managed in-house at 15% of spend (min $500/mo).

The economics — why Elite makes sense

An Elite-equivalent stack assembled from best-of-breed tools (HubSpot Enterprise + Salesforce Service Cloud + Twilio + a voice AI vendor + a custom-built white-label wrapper + an integration platform like Workato + a compliance/SOC framework) lands between CAD $8,000 and $14,000/month in software alone, plus six-figure annual implementation work, plus an ongoing ML/integration team. Elite consolidates all of it for $2,997+/mo with a CAD $4,997 one-time setup — and includes a custom AI build per year that would otherwise be a $15K+ standalone engagement. The ROI is in collapsed vendor count, not in feature count.

How Elite adapts to your industry

At Elite, vertical configuration is engineered specifically — including custom integrations to your industry’s proprietary systems.

Finance & Accounting
Compliance audit logs (SOC 2-aligned trail), multi-firm white-label for accounting networks, custom integrations to industry-specific ledger software (QBO Advanced, Xero Premium, Sage Intacct), partner-level revenue attribution.
Healthcare & Wellness
Multi-clinic franchise reporting rollups, custom EHR integrations (Jane, Cliniko, OSCAR, Epic), HIPAA-aligned configuration documentation, regulated-industry voice agent compliance.
Professional Services
Multi-office referral routing with privilege-aware data segmentation, custom matter management hooks (Clio, NetDocuments), partner-level revenue attribution, IOLTA-aware accounting integration.
Real Estate & Home Services
Brokerage white-label for franchisees, MLS integration (Toronto/Ontario boards), multi-team rollup reporting for franchisor visibility, transaction commission split tracking.
Retail & E-commerce
Multi-brand portfolio dashboards, custom integrations to Shopify Plus / Lightspeed / Magento Commerce / NetSuite, customer 360 across brands with privacy-segmented identity resolution.

The AI-first wedge at Elite

Custom AI capability included in the contract, not as an add-on — that’s the structural difference at Elite. No GoHighLevel reseller and no comparably priced HubSpot tier includes scoped engineering work in the recurring price. You get one custom-built AI agent per year as part of your subscription.

The price math you should know: A custom AI agent built standalone is typically a $15,000–$25,000 engagement — see our AI Packages Bespoke tier. Elite includes one of these per contract year. Over a 3-year term, that’s $45K–$75K of bespoke engineering bundled into the platform price. No competitor in this segment ships engineering work as part of the subscription.

Elite vs Pro — when Elite is required

Pro is enough for a multi-team single-brand organization. Elite is required when any of the following apply.

Pro — $997/mo + $1,997Elite — From $2,997/mo + $4,997
White-label brandingFull (domain, app, email)
Custom AI agent build1 per year included
Custom integrations$497 each2 per year included
Brand profilesMulti-brand3 distinct brand profiles
Voice agentConfigured genericDedicated trained persona
Compliance documentationPIPEDA / HIPAA / SOC 2 aligned
Sub-users1550
Phone numbers820
Support SLASame-day4-hour + dedicated channel
Strategy cadenceMonthlyQuarterly executive review

This is the terminal SaaS tier

Above Elite, work moves into bespoke AI engagements scoped per project — see AI Packages Bespoke. There is no “Elite Plus” tier; the platform doesn’t get more capable, the engineering hours just get more numerous.

If you’re outgrowing Elite’s included engineering hours: Layer on an AI Packages Bespoke engagement ($60K+) for proprietary multi-agent systems, OR contract a dedicated engineering pod through our enterprise practice. Talk to your account manager — these are quoted per scope and not published as a standard tier.

Common questions about Elite

Why is Elite priced “from $2,997” rather than a fixed monthly?
Elite scales with your portfolio. A 3-brand operator with 25 staff and 2 locations sits near the floor; a franchisor with 40 franchisees, 6 brand variants, and dedicated infrastructure sits significantly higher. We publish the floor to qualify out tire-kickers and signal seriousness, but every Elite engagement is quoted to scope.
What does the white-label actually cover?
Customer-facing surfaces — your domain, your logo, your email-from authentication, your mobile app shell, your support email. Internal admin surfaces visible only to your team can optionally remain Planext-branded if you want to be transparent about the underlying platform; many Elite customers do this for tier-2 staff while keeping client-facing surfaces fully branded.
How does the included custom AI agent work?
Once per contract year, you scope an AI engagement with our team — typically equivalent to our AI Packages Spark or Engage tier. We build, train, and deploy it as part of your Elite subscription. If you don’t use the included build in a given year, it doesn’t roll over (use it or lose it). Most Elite customers use theirs in months 4–6 of each contract year.
What if we need integration #3 in a year?
Additional integrations bill at the standard $497 one-time per integration (same as Pro). Most Elite customers don’t exceed the included two — but if you do, the marginal cost is small relative to the included engineering hours.
Does Elite require a multi-year commitment?
No, but it’s available. The published floor ($2,997/mo) assumes month-to-month. Multi-year commitments (24 / 36 months) are quoted with discounted floors in exchange for term — useful if you’re treating Planext as infrastructure with multi-year capex justification. Talk to your account manager.
Can I trial Elite?
There is no time-limited Elite trial — the engineering investment per account is too high. The path is: start at Pro, prove the platform fit on your own data, and graduate to Elite when the white-label / custom-integration / portfolio-rollup needs become real. Most Elite customers come up from a successful 6–12 month run on Pro.

Ready to scope your Elite deployment?

Book a 60-minute consultation with our leadership. We’ll review your portfolio, white-label requirements, integration needs, and quote a configuration that fits.

Book Elite consultation Compare tiers first

Compare all SaaS tiers

See Elite alongside Pro, Growth, and Launch with full feature breakdown.

View all SaaS Packages →

Above-and-beyond bespoke AI

For proprietary multi-agent systems beyond what Elite includes.

Explore AI Packages Bespoke →